A balanced scorecard is a control system combining four sets of performance measures: financial,customer satisfaction,business processes (quality and efficiency),and
A)technology.
B)bureaucracy and hierarchy.
C)productivity.
D)efficiency.
E)learning and growth.

Question

Quizplus · Accepted Answer

The fourth set of performance measures in a balanced scorecard is learning and growth, which focuses on the organization's ability to innovate and improve its capabilities through employee training, technology improvements and other initiatives.

A Balanced Scorecard Is a Control System Combining Four Sets