Scenario D.Jefferson,the chief executive officer of Midwestern Thermal Systems,decides to explore the idea of opening an office in China and speaks to his chief financial officer,Maria,about it.She pays careful attention to everything he says and restates everything to Jefferson to make sure that she accurately understands his plans.Some employees learn of the plans from their managers,and some of these employees begin spreading the information to other colleagues.
-Maria listened to everything Jefferson said and restated everything to him to make sure that she accurately understood his plans.The technique used by Maria is known as

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The technique used by Maria is reflection, which involves restating what someone has said to clarify understanding and ensure accuracy. Maria is using this technique to make sure she fully understands Jefferson's plans for opening an office in China. This is an important communication skill that helps to avoid misunderstandings and mistakes.