Heartland Health Systems, Which Employs 20,000 People in Facilities in Chicago

Heartland Health Systems, which employs 20,000 people in facilities in Chicago, St. Louis, Topeka, and Indianapolis, has suffered from poor management for years. As a result, employees are demoralized, and the workplace culture has become increasingly toxic. The board of directors makes the decision to fire many of the top executives and brings in a new CEO, Bashir. An independent polling company conducts employee surveys across all branches, revealing that Heartland employees rank feeling undervalued and underappreciated among their biggest complaints. Bashir decides to implement a radical approach at all levels of management that will help managers relate to and serve their employees. Which of the following is Bashir most likely to do?

A) implement a bonus structure that rewards managers for employee performance
B) focus on being recognized by the board for his cost-saving measures
C) take a hands-off approach, allowing employees to work out their differences among themselves
D) focus on punishing employees who contributed to the toxic work culture
E) engage in active listening so that he can understand employees' needs