The goal of reengineering is to revolutionize key organizational systems and processes by answering this question: "If you were the ________,how would you like us to operate?"

Question

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Reengineering is focused on improving customer satisfaction by completely redesigning organizational systems and processes. Therefore, asking the question "If you were the customer, how would you like us to operate?" is the most appropriate approach.

The Goal of Reengineering Is to Revolutionize Key Organizational Systems