Scenario E.The top management of EatWell,a snack food manufacturer,sits down for an annual meeting.The chairperson,Janelle,wants to create processes that will help the company interact with customers and gather knowledge of their wants,needs,and buying patterns.She also wants to improve internal quality management by using some ideas from Deming's "14 points" theory.The president of the company,Lee,wants to use an approach to management that helps to attain customer satisfaction through tools that deliver high-quality goods.The senior managers put forward the idea that the organization should adopt a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction.
-In order to fulfill senior management's aim of adopting a method to analyze the causes of defects in products that need to be eliminated to improve customer satisfaction,the company might consider a quality initiative such as

Question

Quizplus · Accepted Answer

Six Sigma is a quality initiative that focuses on improving processes by identifying and eliminating the causes of defects and minimizing variability. It aims to achieve near-perfect quality by reducing the number of defects to less than 3.4 per million opportunities. By adopting Six Sigma, EatWell can analyze the causes of defects in its products and implement processes to eliminate the defects, thus improving customer satisfaction. Just-in-time, downsizing, rightsizing, and logistics are not quality initiatives that directly address the issue of analyzing and eliminating the causes of defects in products.