Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?
A)liaison
B)disturbance handler
C)negotiator
D)disseminator
E)figurehead

Question

Quizplus · Accepted Answer

The role of a disturbance handler involves managing conflict or difficult situations, such as dealing with an angry customer. Therefore, the customer service manager who works to defuse a situation with an angry customer would be performing the role of a disturbance handler.

Which of the Following Roles Is Performed by a Customer