Scenario C.Felipe is the manager of Pawlicious,a bakery that specializes in cookies for cats and dogs.As the manager of the bakery,he has many responsibilities.One day he holds a meeting where he informs the employees that the company must freeze wages for the next year.An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises.After the meeting,Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products.Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years.These are some of the roles that Felipe performs as a manager.
-Which of the following roles was Felipe performing when he dealt with the angry employee?
A)monitor
B)negotiator
C)disturbance handler
D)resource allocator
E)liaison

Question

Quizplus · Accepted Answer

Felipe was performing the disturbance handler role when he dealt with the agitated employee who threatened to harm the company. The role of a disturbance handler involves taking action to address conflicts and disruptions within an organization. Felipe recognized the potential for the employee's threats to negatively affect the bakery's operations, so he promptly removed the employee from the premises and addressed the situation.