Mark, a manager at APZI Inc., wants to be consistently persuasive when communicating with his team members. To build credibility, Mark must:
A) make sure that the rewards for compliance are clear.
B) hire similar minded people.
C) communicate his decision-making authority to his team.
D) be knowledgeable about the issue in question.
E) have team members with strong technical skills.

Question

Quizplus · Accepted Answer

Being knowledgeable about the issue in question is essential in building credibility. Team members are more likely to be persuaded by a manager who demonstrates expertise and knowledge on the subject matter. The other options, such as hiring similar-minded people or having team members with strong technical skills, may be useful in certain situations but do not necessarily contribute to building credibility as a persuasive communicator.

Mark, a Manager at APZI Inc