Cesar has to tell his employees that the office will not be closing for the Christmas week as originally planned. He holds a meeting to explain the change, but the employees challenge everything he says and ask multiple questions at once. At the end of the meeting it's clear that most people do not have a clear understanding about the change. Which of the following explains why the message was not understood? A) The channel was not appropriate. B) The recipients did not encode the message. C) The noise in the process interfered with the communication of the message. D) The channel was not appropriate for the delivery of this message. E) The sender did not decode the message.

Question

Quizplus · Accepted Answer

The noise in the process, which can include multiple questions being asked at once and the overall challenging attitude of the employees, likely interfered with the effective communication of the message. This made it difficult for the message about the change in holiday plans to be clearly understood.

Cesar Has to Tell His Employees That the Office Will