When people go above and beyond their normal job requirements, they are exhibiting organizational citizenship behaviours.

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Organizational citizenship behaviours refer to voluntary actions taken by employees that go beyond their normal job responsibilities and expectations, and are beneficial to the organization as a whole. Examples include helping co-workers, being respectful and supportive of colleagues, going out of one's way to improve the quality of work, and being a positive representative of the organization.

When People Go Above and Beyond Their Normal Job Requirements