When a manager uses referent power,he or she has the capacity to:
A) influence other people using specialized knowledge.
B) influence other people by virtue of formal authority, or the rights of office.
C) punish or withhold positive outcomes as a means of influencing other people.
D) influence other people because of their desire to identify personally with the manager.
E) offer something of value as a means of influencing other people.

Question

Quizplus · Accepted Answer

Referent power is based on the personal characteristics and interpersonal skills of the manager that make others want to identify with and be like him or her. It involves influencing others based on their admiration and respect for the manager rather than on authority, coercion, or incentives.

When a Manager Uses Referent Power,he or She Has the Capacity