Codes of ethics may identify expected behaviours in terms of general organizational citizenship, the avoidance of illegal or improper employee behaviour, and customer relations.

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Codes of ethics are designed to establish expected behaviors and actions for employees within an organization. Among the areas typically covered by codes of ethics are general organizational citizenship, which covers behavior that is expected of employees in order to maintain a positive and productive work environment; the avoidance of illegal or improper employee behavior, which is designed to ensure that all employees act in accordance with the law and follow best practices for ethical and professional conduct; and customer relations, which sets out expectations for how employees should interact with customers and ensure that their needs are met in a professional and respectful manner.

Codes of Ethics May Identify Expected Behaviours in Terms of General