A food chain is getting complaints from customers that the waiting time is too long from the time of order placement to the time of delivery during certain times of the day. The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers. Which of the following quantitative approaches is the outlet most likely to apply?
A) inventory analysis
B) mathematical forecasting
C) queuing theory
D) linear programming
E) network models

Question

Quizplus · Accepted Answer

Queuing theory is the most appropriate approach for analyzing and optimizing waiting lines or queues, which directly addresses the issue of customer waiting times in service environments.

A Food Chain Is Getting Complaints from Customers That the Waiting