A supermarket chain is receiving complaints from customers about the long waiting times for checkouts in the morning from 8:00 am to 9:00 am and in the evening between 5:00 pm and 9:00 pm. Which of the following modern management foundation approaches should the supermarket use address customers' complaints?
A) quantitative tools
B) contingency thinking
C) operations management
D) knowledge management
E) learning organization
Correct Answer:
Verified
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