Ronald, a marketing manager at Tesron Automobiles, is discussing an automobile concept with the design team, and the discussion quickly turns argumentative. Ronald, aware of his tendency to get angry very quickly, diffuses the argument by diverting the group's attention to another topic. This scenario illustrates that Ronald has a high degree of _____.
A) technical skills
B) critical thinking
C) marketing skills
D) emotional intelligence
E) cognitive intelligence

Question

Quizplus · Accepted Answer

Ronald's ability to recognize his tendency to get angry and diffuse the argument by diverting the group's attention to another topic indicates a high level of emotional intelligence. This skill involves the ability to understand and manage one's own emotions as well as the emotions of others.

Ronald, a Marketing Manager at Tesron Automobiles, Is Discussing an Automobile