Getting Mr. Johannesson in Facilities to fix the malfunctioning sink in the washroom is an example of an external customer process.

Name: Getting Mr. Johannesson in Facilities to fix the malfunctioning sink in the washroom is an example of an external customer process.
Brand: Quizplus
Rating: 4.9 (39 reviews)

Question

Quizplus · Accepted Answer

Mr. Johannesson in Facilities is considered an internal customer since he is part of the same organization that is requesting the service. An external customer process would involve parties outside of the organization.