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Sequel Lifestyle Hotels Doesn't Use a Customer Call Centre, Resulting

Question 154

Multiple Choice

Sequel Lifestyle Hotels doesn't use a customer call centre, resulting in an annual savings of $150,000. Instead the company encourages guests to make their own bookings online or to directly email employees. Sequel Lifestyle Hotels accomplishes the above activity by embracing ___.


A) work processes
B) workflow
C) technology
D) production
E) customer satisfaction

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