According to Michael Hammer, ___ is the systematic and complete analysis of work processes and the design of new and better ones.
A) process redesigning
B) process reengineering
C) process resurfacing
D) process restructuring
E) systems process analysis and design

Question

Quizplus · Accepted Answer

Michael Hammer coined the term "process reengineering" which refers to the systematic analysis and redesigning of work processes with the aim of improving their efficiency and effectiveness. Choices A, C, D, and E are not correct because they do not accurately capture Hammer's concept of process reengineering.

According to Michael Hammer, ___ Is the Systematic and Complete