The goal of process reengineering is to focus attention on all of the following except
A) improving customer satisfaction.
B) improving work performance.
C) breaking people and mindsets away from habits.
D) eliminating preoccupation with past accomplishments.
E) continuing the existing ways of doing things.

Question

Quizplus · Accepted Answer

The goal of process reengineering is to improve overall performance and efficiency by examining and redesigning existing processes. Therefore, continuing existing ways of doing things would not be a goal of process reengineering.

The Goal of Process Reengineering Is to Focus Attention on All