_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.
A) Inbound telesales
B) Outbound telesales
C) Sales team efforts
D) Sales force automation

Question

Quizplus · Accepted Answer

Sales force automation is the component of an operational CRM system that automatically records all the aspects in a sales transaction process. It includes features such as contact management, lead management, opportunity management, and forecasting. This helps sales teams to streamline their processes, track customer interactions, and manage their sales pipelines more effectively. Inbound and outbound telesales and sales team efforts are important components of a CRM system but they do not specifically refer to the automatic recording of sales transactions.

_____ Is the Component of an Operational CRM System That