______________ involves developing a set of metrics (measurable deliverables) to monitor the organization's supply chain to ensure that it is efficient and it delivers high quality and value to customers for the lowest cost.

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Planning involves developing a set of metrics to monitor the supply chain, which ensures efficiency, high quality, and value to customers at the lowest cost. Delivering, making, returning, and sourcing are not directly related to developing metrics for monitoring the supply chain.

______________ Involves Developing a Set of Metrics (Measurable Deliverables) to Monitor