Many companies listen to consumers in the blogosphere who express their views on the companies' products. This is called _________.
A) A user opinion survey
B) Consumer-generated media
C) Marketing paraphernalia
D) Organized management

Question

Quizplus · Accepted Answer

The process described refers to the practice of monitoring and analyzing consumer-generated content on blogs and other social media. This is commonly referred to as consumer-generated media (CGM) and is a valuable source of feedback and insights for companies seeking to improve their products and services.

Many Companies Listen to Consumers in the Blogosphere Who Express