Customers are ___________ empowered than they were in the past.
A) Less
B) More
C) Their power hasn't changed.
D) Their power changes too much to judge.

Question

Quizplus · Accepted Answer

With the rise of technology and social media, customers today have access to more information, can easily compare products and services, and have more avenues to voice their opinions and concerns. This has increased their power and influence over businesses.

Customers Are ___________ Empowered Than They Were in the Past