Assertiveness is the desire to satisfy another party's needs and concerns.
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Q1: The distance between people conveys varying intentions
Q2: Planning is accomplished and plans are shared
Q5: Substantive conflicts result from feelings of anger,
Q6: A visitor dropping in during the middle
Q9: An active listener must never paraphrase and
Q10: An e-mail can be used as documentation
Q12: The physical layout of an office or
Q13: To build credibility through expertise, you must
Q15: Unless a conflict is fully resolved, it
Q19: Feedback is useful and constructive as long
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