If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.
A) conducting an external analysis
B) formulating its competitive strategies
C) doing an internal analysis
D) formulating its corporate strategies
Correct Answer:
Verified
Q5: A _ describes the rationale of how
Q13: Defining the organizational mission forces managers to
Q20: A study of the external environment allows
Q26: Helen, the owner of Crazy Cupcakes, is
Q26: A _ strategy determines what businesses a
Q33: The third step in strategic management process
Q35: Managers do an external analysis so that
Q36: The major value-creating capabilities of the organization
Q39: Top-level managers are responsible for _ strategies.
A)differentiation
B)corporate
C)competitive
D)functional
Q40: The combined external and internal analyses are
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