An Internet-based knowledge management system that shortens customer response times would be an e-business technique that contributes to the competitive advantage of a ________.
A) cost leader
B) differentiator
C) focuser
D) brick

Question

Quizplus · Accepted Answer

A knowledge management system that shortens customer response times would be a valuable tool for a differentiator, who distinguishes themselves from competitors through superior customer service. Cost leaders focus on providing low prices, while focusers concentrate on serving a specific market niche. "Brick" is not a relevant choice in this context.

An Internet-Based Knowledge Management System That Shortens Customer Response Times