Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________.
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that the changes would harm the organization

Question

Quizplus · Accepted Answer

Shelly's resistance to change is motivated by her concern over personal loss - in this case, the loss of her advantage and special privileges as the most senior and knowledgeable employee in the department.

Shelly Was the Most Senior Employee in the Department and Knew