Sam is the manager at a department store.He has 20 employees working under him who are mostly unhappy and discontented with the way he threatens them for even minor errors.Which of the following statements is likely to be true about Sam?
A)Sam is a transactional leader.
B)Sam is using coercive power to get the job done.
C)Sam is a telling leader.
D)Sam is using referent power to get the job done.

Question

Quizplus · Accepted Answer

Sam is using coercive power to get the job done, which means he relies on threats and punishments to control his employees' behavior. This is evident from the fact that his employees are unhappy and discontented with the way he treats them. A transactional leader is one who relies on rewards and punishments to motivate employees, but Sam is only using coercive power, not rewards. A telling leader is one who gives orders and expects compliance, but it's not clear from the scenario if Sam is a telling leader. Finally, referent power comes from one's personality and charisma, but there's no indication that Sam has this type of power.

Sam Is the Manager at a Department Store