When the manufacturing group discussed the fact that their product had experienced some failures in the past few months, they agreed that the failures were due to misuse on the part of the customer, and that the quality manager typically overreacts to such reports. As a result, the group decided to increase production of the product without checking for defects. This is an example of

Question

Quizplus · Accepted Answer

This is an example of collective rationalizations, where the group rationalizes their decision to increase production without checking for defects by blaming external factors and downplaying the importance of quality control.

When the Manufacturing Group Discussed the Fact That Their Product