Customer value is an important part of activity-based management and it enables an organisation to achieve both cost reduction and improved customer value through the use of which of the following?
i. Identifying major opportunities for cost reduction.
ii. Determining root causes of these costs.
iii. Developing programs to eliminate the causes of these costs.
iv. Introducing performance measures to monitor the effect of these programs.

Question

Quizplus · Accepted Answer

Activity-based management focuses on identifying opportunities for cost reduction, determining the root causes of these costs, developing programs to eliminate these causes, and introducing performance measures to monitor the effects of these programs. This comprehensive approach helps in achieving cost reduction and improved customer value.

Customer Value Is an Important Part of Activity-Based Management and It