Assuming you must choose one measure only, which of the following non-financial performance indicators would most likely be chosen to measure quality?
A) Number of repeat orders
B) Percentage of absenteeism
C) Machine downtime
D) Percentage of idle time

Question

Quizplus · Accepted Answer

The number of repeat orders is a measure of customer satisfaction and loyalty, which are indicators of product or service quality. Absenteeism, machine downtime, and idle time are all operational measures that do not directly measure quality.

Assuming You Must Choose One Measure Only, Which of the Following