Which of the following is the most appropriate lag indicator in relation to 'percentage of products passed final quality inspection'?
A) Percentage of machine downtime
B) Number of customer complaints
C) Percentage of on-time delivery
D) Number of employees who completed quality training

Question

Quizplus · Accepted Answer

Lag indicators measure the outcomes of past actions, and the number of customer complaints directly reflects the quality of products after they have been delivered to customers, making it a consequence of the 'percentage of products passed final quality inspection'.

Which of the Following Is the Most Appropriate Lag Indicator