Jane, an employee, received an e-mail from an angry client about a certain product. Although it was not Jane's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. Based on this scenario, which of the following is true of Jane's company?
A) The firm's expectations are not established in writing.
B) Employees are unclear about what needs to be achieved.
C) "Shoot the messenger" management exists, implying a lack of control.
D) Reviews are not held periodically.
E) Key data are not measured and reported in a timely manner.

Question

Quizplus · Accepted Answer

A sign that a company lacks controls is "shoot the messenger" management i.e. employees feel that their careers would be at risk if they reported bad news.

Jane, an Employee, Received an E-Mail from an Angry Client