One of the most important contributions to total quality management has been the introduction of statistical tools to analyze the causes of product defects, in an approach called:
A) six sigma quality.
B) total quality integration.
C) ISO 9001.
D) modular network.
E) just-in-time.

Question

Quizplus · Accepted Answer

One of the most important contributors to total quality management has been the introduction of statistical tools to analyze the causes of product defects, in an approach called six sigma quality.

One of the Most Important Contributions to Total Quality Management