Many companies improve their competitiveness and profitability through switching costs.
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Q6: Intense competition causes an industry shakeout.
Q10: Open systems are all relevant forces outside
Q11: Dynamism is the number of issues to
Q13: Switching costs are variable costs consumers face
Q14: Competition is most intense when there are
Q15: Exploiting a distinctive competence or improving internal
Q17: A complement is a potential threat because
Q18: All organizations operate in a macroenvironment.
Q19: Benchmarking means identifying the best-in-class performance by
Q21: Hospitals and universities are very expensive to
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