When a customer service manger works to diffuse a situation with an irate customer, which managerial role is he/she taking on?
A) Liaison
B) Disturbance handler
C) Negotiator
D) Resource allocator
E) Leader

Question

Quizplus · Accepted Answer

The disturbance handler role involves taking corrective action during crises or other conflicts such as dealing with an irate customer.

When a Customer Service Manger Works to Diffuse a Situation