When a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?
A) filtering
B) selective perception
C) framing
D) defensiveness

Question

Quizplus · Accepted Answer

Filtering occurs when a sender manipulates information so that it will be seen more favorably by the receiver. In this case, telling the manager what they want to hear is a form of filtering because the person is altering the message to make it more acceptable or favorable to the manager.

When a Person Tells His or Her Manager What the Manager