Which of the Following Is Not One of the Steps

Which of the following is not one of the steps in the ethics of change?

A) Planned change, especially strategic change, typically is initiated by top management.
B) Planned change creates uncertainty and ambiguity in the organization.
C) Efforts at organizational change involve management defining a new "reality" for the organization's members.
D) Implement specific changes while at the same time encouraging a broader positive attitude toward change.