Before conducting a counseling session with an employee, you do all of the following, except:
A) Collect all the facts so that you are clear on the specific problem.
B) Ignore the problem for a little while to see if the employee can resolve it on their own.
C) Meet with the employee as soon as possible after the problem has been identified.
D) Try to keep the discussion focused on the specific problem with which you are concerned.

Question

Quizplus · Accepted Answer

Ignoring the problem and waiting for the employee to resolve it on their own is not a recommended approach in counseling sessions. It is important to address the problem as soon as possible to prevent it from escalating or becoming a bigger issue.

Before Conducting a Counseling Session with an Employee, You Do