__________ is generally defined as the act of expressing organizationally desired emotions during service transactions.
A) Emotional challenge
B) Emotional dissonance
C) Emotional intelligence
D) Emotional labor

Question

Quizplus · Accepted Answer

Emotional labor is the act of expressing organizationally desired emotions during service transactions. Employees are expected to display certain emotions in order to create a positive service experience for the customer, even if they do not feel those emotions naturally. This can be mentally and emotionally draining, leading to burnout and stress.

__________ Is Generally Defined as the Act of Expressing Organizationally