Emotional dissonance is defined as the act of expressing organizationally desired outcomes during service transactions.

Name: Emotional dissonance is defined as the act of expressing organizationally desired outcomes during service transactions.
Brand: Quizplus
Rating: 4.8 (50 reviews)

Question

Quizplus · Accepted Answer

Emotional dissonance is the conflict or discrepancy between the emotions one feels and the emotions one tries to project or is required to display, often due to organizational or professional roles, not the act of expressing organizationally desired outcomes.

Emotional Dissonance Is Defined as the Act of Expressing Organizationally