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George the Nurse Is Seated in a Chair That Allows

Question 21

Multiple Choice

George the nurse is seated in a chair that allows him to be at eye level with his client Elizabeth. The nurse is maintaining eye contact and is leaning slightly forward toward his client. After listening to Elizabeth, George restates what the client has told him to make sure he has understood her. Identify the effective communication skills that demonstrate caring and the use of supportive therapeutic communication skills used by the nurse.


A) supporting and focusing
B) attending and clarifying
C) confronting and reassuring
D) supporting and confronting

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