Total quality management (TQM) was originated in the 1980s as a _____________ management approach to improve quality.
A) Korean
B) American
C) Japanese
D) European
Correct Answer:
Verified
Q62: The primary means for gathering information from
Q63: At the heart of Six Sigma is
Q64: Quality costs include the cost of _.
A)achieving
Q65: _ is an important measure of service
Q66: The Six Sigma quality goal is 3.4
Q68: ACSI measures _ the goods and services
Q69: The customer of _ firm(s)interacts directly with
Q70: The Baldridge Award was created in 1987
Q71: The cost of achieving poor quality includes
A)prevention
Q72: Modern Inc.manufactures low-cost tables at a processing
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