Companies that compete on ______________ focus on pleasing customers and satisfying their expectations.
A)cost
B)speed
C)flexibility
D)quality

Question

Quizplus · Accepted Answer

Companies that compete on quality focus on meeting or exceeding customer expectations, providing superior products or services, and ensuring customer satisfaction. Quality is an important factor in building customer loyalty and attracting new customers. While cost, speed, and flexibility are also important, they may not necessarily lead to customer satisfaction and loyalty in the same way that quality does.

Companies That Compete on ______________ Focus on Pleasing Customers and Satisfying