Johanna Springer, who works as a sales executive at Pascal's Bank, is upset at the way her manager, Emma Womack, always calls her in for one-on-one meetings to discuss her underperformance. Though Springer makes a higher number of sales calls and works longer hours than last year, her sales figures are still low. She knows that the main reason behind her underperformance is the recent economic meltdown in the country. However, her manager feels that Springer's underperformance is the result of her laid back attitude and has nothing to do with external factors. In this situation, Womack's behavior is characterized by a(n) ________.
A) anchoring bias
B) contrast effect
C) fundamental attribution error
D) self-fulfilling prophecy
E) pygmalion effect

Question

Quizplus · Accepted Answer

Emma Womack's behavior is characterized by the fundamental attribution error, as she is attributing Johanna Springer's underperformance solely to her attitude and ignoring the external factors such as the economic meltdown.

Johanna Springer, Who Works as a Sales Executive at Pascal's