Erin Corbett works at a software company, in charge of the help desk. A short while ago, she received a call from a discontent customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?
A) The cause of her behavior is unclear.
B) The feeling of being angry is prolonged.
C) The anger has a contextual stimulus.
D) The response is void of action.
E) The response is cognitive in nature.

Question

Quizplus · Accepted Answer

Corbett's anger is an emotion because it is prompted by a contextual stimulus - the phone call from the discontent customer. If it were a mood, it would be a more prolonged and undirected feeling that is not tied to a specific situation or event.

Erin Corbett Works at a Software Company, in Charge of the Help