Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a regular customer and she finds him extremely annoying. However, because of the nature of her work, she conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is being experienced by Sally?
A) illusory correlation
B) emotional dissonance
C) positive affect
D) emotional selection
E) positivity offset

Question

Quizplus · Accepted Answer

Emotional dissonance is defined as the inconsistency between the emotions people feel and the emotions they project.

Sally Works as a Customer Care Executive at a Telecom