Rachel Hartley was a top graduate management student who now works as a project manager at a retail firm. However, in spite of her strong education background, she often finds it difficult to manage her team efficiently. She is not able to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done. Which of the following does Hartley suffer from?

Question

Quizplus · Accepted Answer

Rachel Hartley seems to lack emotional intelligence which involves the ability to understand and manage one's own emotions as well as those of others. She is not able to understand her team's emotions, hence lacks empathy and the ability to effectively communicate and connect with them.

Rachel Hartley Was a Top Graduate Management Student Who Now