Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a project coordinator. Galvan's manager has noticed that ever since she has joined, she has been extremely positive about her work and takes up challenges without complaining. In addition, she maintains a positive ambience by helping out colleagues and smiling at everyone she interacts with. Her behavior has had a positive effect on her colleagues who have started behaving in a similar manner now. Which of the following concepts is demonstrated in this example?

Question

Quizplus · Accepted Answer

The concept demonstrated in this example is emotional contagion, which refers to the phenomenon of one person's emotions spreading to others in a social context. Galvan's positive behavior has had a contagious effect on her colleagues, who have started behaving similarly, leading to a positive ambience at work. Emotional dissonance refers to the conflict between one's expressed emotions and inner feelings, which is not demonstrated in this example. The Ben Franklin effect, unit bias, and anchoring effect are also unrelated to the scenario described.

Green Earth, an Environmental Organization in Oklahoma, Recently Recruited Phyllis