Synergy Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing and substance abuse during working hours. The management is considering various options to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

Question

Quizplus · Accepted Answer

Workers who do not like their jobs "get even" in various ways. Since those ways can be quite creative, controlling only one behavior, such as introduction of an absence control policy, leaves the root cause untouched. To effectively control the undesirable consequences of job dissatisfaction, employers should attack the source of the problem, i.e., the dissatisfaction rather than try to control the different responses.